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Three ways to work together

Fixed fees. Clear scope. Practical outcomes.

Audit the client experience, align your leaders around it, or design a client floor that works from day one.

Three ways to work together

Choose where to start.

Every engagement is fixed fee, confirmed in writing within 48 hours of our conversation.

01 · Most popular

Service Dividend Audit

Fixed fee3–4 weeks
  • Mystery-client walkthrough of the full client journey
  • Interviews with partners, assistants and front-of-house staff
  • Review of the meeting-room booking workflow and lead times
  • Check of catering spend, suppliers and food-safety compliance
You get: a scorecard, 10 priority fixes and a 90-day roadmap, presented to leadership.
02

Keynote or Leadership Workshop

Fixed fee45 minutes to half a day
  • "Why client experience is strategy, not overhead"
  • Practical fixes firms can make within 90 days
  • Self-assessment for partners and operations leaders
  • Suits offsites, partner retreats and conferences
You get: a shared language for client experience, and a short list of commitments.
03

Hospitality Design Advisory

Fixed feeScoped per project
  • CAD-literate review of client floor, café and meeting-room plans
  • Service model, staffing plan and rostering
  • Catering tender specification and supplier shortlist
  • Opening-day run sheet and handover
You get: a client floor that works on day one, delivered direct or with your fit-out partner.
Implementation support · booking systems, workflows, standing templates and front-of-house training $1,500 per day + GST
Founding client offer · two places only

A Service Dividend Audit for $9,500 + GST

The full audit at a founding rate, in exchange for a testimonial and a published case study. Available to the first two firms to book.

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