Expertise gets you shortlisted.Experience gets you chosen.
Detente Group helps accounting, advisory, medical and property firms turn the moments around the advice (arrival, reception, meeting rooms, catering and follow-up) into a deliberate advantage that wins and keeps clients.
Your clients can't judge the advice. They can judge everything around it.
Most clients can't tell a good tax opinion from a great one. They can tell whether they were greeted by name, whether the room was ready, and whether the coffee arrived before the meeting started.
Advice for the moments that win and keep clients.
The Service Dividend
Your clients can't judge the advice. They can judge everything around it.
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Three ways to work together
Fixed fees, clear scope and practical outcomes, from audit to design advisory.
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How it works
From first coffee to first fix in weeks, not quarters.
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Meet Grant
Twenty years on top-tier client floors. Thirty in premium hospitality.
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Talks and workshops
For partners, operations leaders and conference audiences.
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Book a conversation
Twenty minutes, and a reply within one business day.
Explore →A Service Dividend Audit for $9,500 + GST
The full audit at a founding rate, in exchange for a testimonial and a published case study. Available to the first two firms to book.
Claim a placeTwenty minutes.A better
client experience.
Tell me about your firm, your client floor and what you'd like clients to say on the way out. I'll reply within one business day.